Refund policy

Returns and Exchange Policy

We would like to thank you for supporting our small business.  We are here to assist you so if you feel that your questions are not answered on this page, please email us with any questions at or use our live chat located in the bottom right corner of this page. We'll endeavour to get back to you as soon as we can

Our Return and Exchange Policy is guided by Australian Consumer Law.


Need to Return a Damaged or Faulty Item?

We take great pride and care in packing our products suitably, to ensure they arrive to you in pristine condition. However, sometimes we miss things or unfortunately items can be damaged during transit and delivery. We apologise if you have received an item that is incorrect or not in perfect condition.  Should this occur, your item will be replaced upon receipt of the returned damaged goods.

Prior to returning any damaged or faulty items, please email, with:

  • Your full name
  • Details of the fault accompanied by an image of the damage or fault 
  • Your order number

We will reply to your email as soon as possible with instructions (including return address) on how to proceed.

All Exchanges/Refunds will be processed within 1-2 working days of receiving your returned item.  We will refund to original purchase method once the item is received, inspected & approved.


Other Return/Exchange Requests

If you have another reason for returning your item, please email where we will provide you with the return address if the return is approved. Please have the item sent within seven (7) days of receiving your delivery with:

  • Your full name 
  • Your order number
  • The reason for the return/exchange

Please note: 

  • We do not exchange, refund or return for change of mind.
  • We do not offer returns or exchanges on SALE items. All sales are final.
  • Replacement is at the discretion of Holística and will be considered on a case by case basis.
  • All returns and exchanges to be sent within 7 days of receiving delivery
  • If the refund is approved, all items must be returned unused, in its original packaging, in the same condition it was received and have no visible signs of wear or use.
  • We will respond to your email within 1-2 business days.
  • Refunds are issued to your original purchase method only (minus the delivery charges or cost for us to ship it to you). Depending on your bank and original payment method the actual refund itself can take up to ten (10) working days
  • AfterPay apply their refund to the fourth instalment
  • For exchanges, we will issue an online store credit to the value of the original purchase price of the returned item(s), excluding delivery charges.
  • Shipping costs to return your item(s) are your responsibility
  • Paypal and Afterpay fees will be deducted from your refund total.  Unfortunately we are charged non-refundable fees from these merchant providers. Fees are: Paypal - 2.6% of sale + $0.30 Transaction Fee; and Afterpay - 6.8% of sale + $0.30 Transaction Fee.


Return shipping costs

In the event of faulty items, Holística will send you a return shipping label free of charge. 


Lost in Transit Parcels?

In the unfortunate event that an item is lost in transit, please email us at  and we will investigate the circumstances.  Once confirmed, a replacement item will be arranged.


Thank you for stopping by.

All the best,

Team Holistica 🌿