Delivery within Australia
We dispatch from our warehouse in Melbourne, via Sendle eParcel. We are doing our best to dispatch all orders on the next business day, however due to current covid restrictions our carrier partner Sendle are experiencing unprecedented delays, resulting in our deliveries not being delivered to their usual timeframe.
We understand and appreciate your frustration and we thank you for your patience and understanding in these crazy times.
For estimated delivery times to your destination, please refer to the Sendle website directly - www.sendle.com
Here is a general guide:
- FREE standard Shipping (2-8 Business Days) - AUSTRALIA WIDE
(Utilising Sendle eParcel Service. All deliveries are 100% Carbon Neutral 🌏 )
- We offer next day dispatch (Monday to Friday) on all orders
***Please note that we do not dispatch on Saturdays, Sundays or VIC Public Holidays
Delivery time frames
The above timeframes are to be used as a guide only and will commence from the date of dispatch. Holística will do its utmost to meet the indicated delivery timeframes, but is not held responsible for any delay caused by Sendle or any delivery contractor. Once your item is dispatched you should receive an email or text with your tracking number. You can then go to the Sendle tracking page to track your item’s delivery.
If delivery is attempted and nobody is available to accept the parcel, in most cases a card is left at your premises and the parcel will then be held at a local postal facility for a limited time. If you are not contactable and your parcel is unable to be delivered within 5 days (on average), it will be returned to us and we will then be in contact to arrange an alternative delivery. ***Please note that you may incur additional shipping charges should this occur (even if we are offering FREE delivery on other orders).
Damaged, faulty or missing goods
We take great pride and care in packing our products suitably, ensuring that they arrive to you in pristine condition. However, sometimes we miss things, or unfortunately items can be damaged during transit and delivery. We apologise if you have received an item not in perfect condition. Should this occur, your item will be replaced upon receipt of the returned damaged goods.
Prior to returning any damaged or faulty items, please email an image, order number and details of the damage or fault to firstname.lastname@example.org. We ask that you please wait for our confirmation before returning the damaged item/s to the address we will provide you via email.
In the unfortunate event that an item is lost in transit, please contact us to investigate the circumstances. Once confirmed, a replacement item will then be arranged.
Changes to your order
Unfortunately, we are unable to make any changes or cancel your order once it has been placed. Please ensure all details on your order are correct before submitting your order (or “Checking Out”). In particular, we recommend double checking your email address and delivery address.
It is important to also check auto fill details on 3rd party payment provider platforms (like Apple Pay, Shop Pay, Google Pay, Paypal & Afterpay, etc).
In the event that your delivery is returned to us due to incorrect delivery address details, please note that this will then require re-delivery which could incur a fee (even if we are offering FREE delivery on other orders).
Please note: we reserve the right to cancel any order at any time.
Thank you for stopping by.
All the best,
Team Holistica 🌿